FAQ

What payment methods do you accept?
We accept all major credit and debit cards and the digital wallets shown at checkout. All payments are processed securely by our payment providers.

Is it safe to use my card on the site?
Yes. Payments are handled through encrypted, PCI-compliant third-party providers. We never see or store your full card details.

When will my order arrive?
Orders are usually processed within 2–4 business days. Once your order is dispatched you will receive a confirmation email. Delivery times then depend on your destination and the shipping method chosen at checkout. Pieces marked with a delivery window (for example "delivery in September") ship within that window.

Can I track my order?
Yes. As soon as your order ships you will receive an email with a tracking number and a link to follow your parcel.

How much is shipping?
Shipping is calculated at checkout based on your destination. Taxes are included in the product price; any customs duties or import charges are not included and are the responsibility of the customer.

Do you offer returns or exchanges?
All sales are final. We do not offer returns or exchanges for change of mind, so please check the size information before ordering. If you need help choosing a size, email us at info@grossi.world before you buy. If an item arrives faulty or incorrect, contact us and we will put it right in line with your statutory rights.

How do I contact you?
Email info@grossi.world or message us on Instagram at @grossi.uomo.